When you contact us for HVAC repair, maintenance, or installation, we collect the details you share: your name, phone number, email address, service address, and a description of the problem you're facing.
If you visit our website, we automatically receive basic technical data like your IP address, browser type, and pages you view. This helps us understand how people find and use our site.
We use your information to schedule service calls, send appointment reminders, provide accurate estimates, and follow up on completed work. If you sign up for maintenance reminders, we use your contact details to send those notices.
We also use collected data to improve our website, respond to your questions, and keep records of the HVAC work we perform at your property.
Our website uses cookies-small text files stored on your device-to remember your preferences and help the site load faster. You can disable cookies in your browser settings at any time, though some parts of the site may not work as smoothly.
We do not use cookies to collect sensitive personal information like payment details.
We use trusted third-party analytics tools, such as Google Analytics, to see how visitors move through our site. These tools collect anonymous data like page views and time on site. They do not identify you personally.
We may also use scheduling or customer communication platforms to manage appointments. These providers only access your information to perform services on our behalf.
We never sell your personal information. We share it only with service providers who help us run our business-like scheduling software or payment processors-and only to the extent needed to serve you.
If required by law or to protect the safety of our team or others, we may disclose information to authorities.
We keep your service records for as long as needed to honor warranties, meet legal requirements, and maintain accurate history of the work we've done at your home. When that need ends, we securely delete or anonymize your information.
We protect your information with reasonable administrative, technical, and physical safeguards. Our team is trained to handle your data responsibly. While no system is completely immune to risk, we work hard to keep your trust safe.
You can ask us to review, correct, or delete the personal information we hold about you. You may also opt out of marketing messages at any time by contacting us directly.
If you live in a state with specific privacy laws, you may have additional rights. Reach out and we'll help you exercise them.
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page with a revised effective date.
If you have questions about this Privacy Policy or how we handle your data, call us at (844) 796-4282 or email us. We're happy to help.